KYC and Verification

Roobet is committed to providing a secure and compliant online gaming environment. Verifying your identity is a fundamental step in achieving this, allowing us to protect both our players and the integrity of our platform. This process helps prevent fraud, money laundering, and underage gambling, ensuring that Roobet remains a safe and fair place for everyone to enjoy.

Our commitment extends beyond mere compliance. By confirming the identities of our users, we build a trusted community. This verification process underpins the security of your account, your funds, and your personal data, giving you peace of mind while you play.

KYC, or "Know Your Customer," refers to the mandatory process of identifying and verifying the identity of our clients. It is a critical component of anti-money laundering (AML) and counter-terrorist financing (CTF) regulations that Roobet, like all reputable financial service providers and online gaming operators, must adhere to. The goal of KYC is to understand who our customers are, assess potential risks, and ensure that our services are not misused for illicit activities.

This process involves collecting and verifying specific personal information and documentation from you. It is a standard procedure designed to create a secure and transparent operating environment, protecting all parties involved.

Verification is an ongoing process that may be triggered at several points during your engagement with Roobet. While we may conduct initial checks upon registration, full verification typically becomes mandatory before you can make your first withdrawal. However, we reserve the right to request verification at any time, for various reasons, including but not limited to:

• Upon reaching certain deposit or withdrawal thresholds.
• If there are changes to your account details or payment methods.
• If our internal monitoring systems detect unusual or suspicious activity on your account.
• To comply with new regulatory requirements or updates to our existing licenses.
• At the discretion of our security and compliance teams, as part of routine checks.

Prompt cooperation with these requests helps ensure uninterrupted access to our services.

To complete the verification process, you will typically be asked to provide clear, legible copies of specific documents. These documents help us confirm your identity, address, and ownership of payment methods. All submitted documents must be valid, current, and issued by a recognized authority. We will always specify exactly which documents are needed for your particular case.

To confirm your identity, we require an official, government-issued identification document. This document must clearly show your full name, date of birth, photograph, and document expiry date. Acceptable forms of proof of identity include:

• A valid passport (recommended, as it contains all necessary information).
• A valid national identity card.
• A valid driver's license.

Ensure that the entire document is visible in the image, with no glare, blurriness, or obstructions. The document must not be expired.

To verify your residential address, we require a document that clearly displays your full name and current residential address, issued within the last three months. The document should also show the issuing authority's name and a date of issue. Acceptable documents for proof of address include:

• A utility bill (e.g., electricity, water, gas, internet, landline phone bill). Mobile phone bills are generally not accepted.
• A bank statement or credit card statement.
• A government-issued letter or tax statement.

Ensure the document is a full page, with all four corners visible, and that the text is clearly readable. PO Box addresses are not accepted for proof of residence.

To prevent fraud and ensure the security of your transactions, we may require verification of the payment methods used on your Roobet account. The specific documents needed will depend on the payment method:

• Credit/Debit Cards: We may ask for a photo of the front and back of your card. For security, please obscure the middle eight digits of the card number on the front and the CVV/CVC code on the back. Your name, the first six and last four digits of the card number, and the expiry date must remain visible.
• Bank Transfers: A copy of a bank statement showing your name, account number, and recent transactions to or from Roobet.
• E-Wallets (e.g., PayPal, Skrill, Neteller): A screenshot of your e-wallet account page clearly showing your name and the email address or account ID linked to it.
• Cryptocurrency Wallets: We may request proof of ownership of the sending wallet, which could include transaction IDs or screenshots from the wallet provider demonstrating that the wallet is registered in your name.

This step ensures that all funds are handled securely and are associated with the verified account holder.

In certain circumstances, particularly for larger transactions or if our risk assessment indicates a need, Roobet may be required to request information regarding your Source of Funds (SOF) or Source of Wealth (SOW). This falls under Enhanced Due Diligence (EDD) procedures, which are a legal requirement for regulated entities like ours.

This process helps us understand the legitimate origin of the funds you are using on our platform. Examples of documents that may be requested include:

• Payslips or employment contracts.
• Bank statements showing salary deposits.
• Tax returns.
• Proof of inheritance or property sale.
• Statements from investment portfolios.

Any information provided for SOF/SOW will be treated with the utmost confidentiality and used solely for compliance purposes.

Once you submit your documents, our dedicated verification team will review them. We aim to process all verification requests as quickly as possible. Typically, reviews are completed within 24-48 hours. However, during peak times or if additional information is required, this timeframe may be extended.

You will be notified via email or through your Roobet account once your documents have been reviewed and your verification status updated. If any documents are unclear, invalid, or additional information is needed, we will contact you with specific instructions.

Roobet employs stringent security measures to protect your personal and financial information. All documents submitted for verification are stored securely in encrypted databases, accessible only by authorized personnel for compliance and security purposes. We adhere strictly to data protection regulations, including GDPR, ensuring your data is handled with the highest level of privacy and confidentiality. Your documents will never be shared with third parties for marketing purposes.

Roobet is fully committed to combating money laundering and terrorist financing. Our KYC and verification procedures are integral to our comprehensive Anti-Money Laundering (AML) framework. By accurately identifying our customers and monitoring transactions, we actively work to prevent our platform from being used for illegal activities. We report suspicious transactions to the relevant authorities, as required by law, contributing to the global effort against financial crime.

Online gambling is strictly prohibited for individuals under the legal gambling age. Roobet enforces a strict age verification policy to ensure that all our players are 18 years of age or older, or the legal age of majority in their jurisdiction, whichever is higher. Our verification process includes checks to confirm your date of birth, preventing underage individuals from accessing our services. This commitment protects minors and promotes responsible gaming.

If your verification process is delayed, it usually means our team requires further clarification or additional documentation. We will communicate this clearly to you. If verification is unsuccessful, it may be due to several reasons:

• Documents being expired, unclear, or tampered with.
• Discrepancies between the information provided during registration and the submitted documents.
• Failure to provide requested Source of Funds information.
• Identification of a duplicate account or other suspicious activity.

In such cases, we will provide guidance on how to resolve the issue. Failure to successfully complete verification may result in restrictions on your account, including the inability to deposit, withdraw, or continue playing, and in some cases, account closure.

Should you have any questions about the KYC process, require assistance with document submission, or encounter any issues during verification, our customer support team is available to help. You can reach us through our live chat feature on the Roobet website or by sending an email to our support address. We are here to guide you through each step and ensure a smooth verification experience.